Why is my video upload not working correctly?

Web platforms used to create videos such as GoToMeeting use custom/proprietary codecs which are not recognised by our video upload system. Using videos containing proprietary codecs can cause your video upload to fail. To ensure the best results when uploading a video, please use the following specifications:
 
Video codec: H.264
Video format: MP4
Frame rate: 25 or 30 FPS
Data rate: 2000 kbps
Resolution: 640x480 for 4:3 or 640x360 for 16:9 (SD) or 1280x720 for 16:9 (HD)
 
Audio codec:  AAC
Data rate: 128 kbps
Sample rate: 44.1 kHz
 
If you have used GoToMeeting to create your video you can convert it to a regular WMV and then to a MP4(H.264) by following the steps in the link below.
 
https://vzaar.com/help/kb/encoding-questions/encoding-videos-recorded-from-gotomeeting
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