If you are using our Marketo Connector, you may occasionally see alerts in your Marketo instance that look like this:
While the cause of this errors is slightly different (1018 is caused by the API accessing a locked object and 603 is caused by the API not having the right permissions), the solution for resolving these errors is the same.
Here's how you can fix this:
- In the "Admin" area of your Marketo, select "Users & Roles"
- Go to the Roles tab, and edit the Role you are using for BrightTALK's API
- Under the "Access API" setting, change the permissions to exactly this (no more, no less):
Read-Write Person (or "Lead" depending on the version of your Marketo)
Read-Write Custom Object
Read-Write Custom Object Type
Read-Write Named Account
Read-Write Named Account List
- Click "Save" and you should be all set.
Note: It can take up to 48 hours for these changes to be reflected by Marketo.